Frequently Asked Questions

How can I place an order?

You can place an order directly through our online store. Browse our collections, add your chosen instruments to the cart and proceed through checkout. For bulk or institutional orders, please use our Contact Us page to request a quote.

Do you supply hospitals and clinics?

Yes. Skeletoncare supplies hospitals, surgical centers, clinics, distributors and individual healthcare professionals. For institutional purchasing or bulk requirements, please contact us directly to discuss your needs.

How can I check product availability?

Product availability is shown on each product page. If a product is out of stock or you require a specific quantity, please contact us and we will assist you.

Can I request a quotation?

Yes. For bulk orders, hospital supply or custom requirements, please visit our Contact Us page and provide your product list, quantities and required delivery date. We will respond with a quotation.

How long does delivery take?

Delivery times depend on your location and the products ordered. Please refer to our shipping information at checkout or contact us for an estimated delivery timeline for your order.

What payment methods are available?

We accept the payment methods shown at checkout. If you require a specific payment arrangement for institutional orders, please contact us to discuss options.

What is your return policy?

Please refer to our Refund Policy page for full details on returns and exchanges. If you have a specific concern about a product, please contact us directly.

Are products sterile?

Sterility information is provided on individual product pages where applicable. Please refer to the product specifications for sterility status. Do not rely on product images alone for sterility information.

Can I order in bulk?

Yes. We welcome bulk orders for hospitals, clinics, surgical centers and distributors. Please contact us with your requirements and we will provide pricing and availability for your order.

How can I contact Skeletoncare?

You can reach us through our Contact Us page. We aim to respond to all enquiries promptly during business hours.